API limits and common errors

API access is included in the subscription, on the free plan too. Keys and configuration are in Account → API.

Before hunting for a bug on the API side, check three things:

• Authorisation — the most common cause of a 401. The authentication method has its own entry.
• Address and version — the documentation and the swagger.yaml file are covered in the other entries in this category.
• Permissions of the account the integration uses.

If you need something the API does not offer — check automated actions first. The Call a URL action sends a request to an address of your choice in reaction to any of several dozen events in the system. In many cases this replaces polling the API in a loop and is faster, because it works on events.

For problems the documentation cannot settle, write to us and include the exact request and response — it saves several messages.