Pickup points and parcel lockers — where they come from

When a buyer chooses delivery to a parcel locker or a courier point, their choice arrives with the order. In order details there is a separate Pickup point section with fields: ID, point name, street, city, postcode.

Nothing needs typing by hand — the data comes from the sales platform or the shop and is ready to pass to the carrier when the shipment is created.

What to check when the point is missing:

• whether the order's shipping method really is point delivery — the Shipping method field in details;
• whether the integration with a carrier handling points (InPost Parcel Lockers, for example) is connected;
• whether the sales channel integration is not marked "requires activation" — data can then arrive incomplete.

The delivery address and the pickup point are two different sections. With locker delivery the point is what counts, but the buyer's address stays — useful for the invoice and for contact.