Courier shipment statuses and what to do with them

Easyitem tracks shipments on the carrier side and exposes that as triggers in automated rules. There are six:

• Shipment created
• Shipment deleted
• Courier status changed (any shipment)
• Courier status changed for the outbound shipment
• Courier status changed for the return shipment
• Parcel status changed within a shipment

The outbound / return distinction is key for returns — it lets you react separately to the parcel going to the customer and the one coming back. A rule based on the return shipment can, for example, move the order to a "Return arrived" status automatically.

Shipment versus parcel: one shipment can contain several parcels. That is why there is a separate trigger for the status of a parcel within a shipment.

Typical uses: an SMS when the parcel is sent, a status change on delivery, an internal note when something returns to sender.