E-mail and SMS templates, mail accounts and attachments
The Orders → E-mails/SMS screen has four tabs: E-mail templates, SMS templates, Mail accounts, E-mail attachments.
A template has a name, subject and body. In the body you use placeholders that substitute order data — for example [status], [imie], [nazwisko], [telefon], [nazwisko_dostawa], [lista_produktow], [logo_url], [link_portalu_klienta].
Mail accounts — messages go out from here. Your own account instead of a system address means customer replies land where they should.
E-mail attachments — files pinned to your sends, such as terms or return instructions.
You send templates by hand or with a rule: automated actions include Send e-mail, Send SMS and Send internal note. A note does not reach the customer — it stays on the order for your team.
SMS requires the SMSAPI integration (Integrations → Add integration).
Czy ten wpis pomógł?
Odpowiedzi trafiają do redakcji pomocy — widzimy, które wpisy trzeba poprawić.
Zobacz też w tej kategorii
- Zarządzanie zamówieniami
- The order list — statuses, filters and bulk operations
- Order details — where to find what
- Invoices, credit notes, receipts and the sales register
- Sales statistics — what they count and over what period
- Importing orders from a CSV file
- Statuses and status groups
- Returns and complaints — how to run them from A to Z
- Order settings
- Return reasons and the buyer return form
- Returns, credit notes and Allegro commission refunds
- Automated actions in OMS — the full list of triggers and actions
- Customers, the buyer page and order sources
- The packing card, scanning and the packing assistant
- E-mail templates
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Napisz do nas — odpowiada osoba, która zna system.