Automated actions in OmniChannel — triggers and actions

You create OmniChannel rules in OmniChannel → Automated actions.

What you react to:

• offers — publication, ending, a price or stock change;
• replication — an offer replicated, replication cancelled, and a replication job running;
• platform events — a purchase, a bid, and changes on the source offer;
• offer statuses;
• errors — failed replication and failed publication.

What OmniChannel can perform: run a replication or replicate a single offer, publish an offer and update it on the platform, change an offer status, and act on the remaining accounts — ending an offer there, setting or reducing stock, recalculating the price.

Where to start: with a rule based on errors. "Offer replication error" and "Offer publication error" are events nobody wants to miss — base a rule on them that switches the offer to a status of your own that stands out. The problem then reports itself instead of waiting for someone to check the list.

If you have PIM switched on, a trigger for a product being added in PIM appears on the list as well — that is Easyitem Sync.

The current list of triggers and actions is always in the panel.