Customers, the buyer page and order sources

Three things that together decide what the buyer sees and receives.

Customers

Orders → Customers is a database that builds itself from orders. You do not create or fill it by hand — the data arrives with the order, whatever the channel.

The buyer page

Order settings contain a separate Buyer page section where you decide what the customer sees after opening the link to their order. You insert the link into a message template with the [link_portalu_klienta] placeholder.

It is the simplest way to cut down "where is my parcel" questions — the customer checks for themselves.

Order sources

The Order sources section lets you add your own sources for sales outside integrations: phone, e-mail, in-person. You pick them when adding an order by hand.

Why it is worth it: the order source is visible on every order, you can filter by it, base a rule condition on it and compare channels in Statistics. Without your own sources, phone sales fall into one bucket with everything else.