Returns, credit notes and Allegro commission refunds

A return brings two things beyond the goods themselves: a credit note and — when selling on Allegro — recovering the commission.

Credit note

Automated actions include Create a credit note from the return form. The credit note is then built from what the buyer entered, so nothing has to be retyped.

On the trigger side you have the full set of credit note events: credit note issued, deleted, data modified, items edited. You build the next steps on them — sending the document to the customer, for example.

Allegro commission refunds

Three separate actions:

• Allegro — Refund payment (for a return item)
• Allegro — Refund commission (for a return item)
• Allegro — Refund commission (for the whole order)

The item versus whole order distinction matters for partial returns — when a customer sends back one thing out of five, you only recover the commission on that one.

The matching triggers are Payment refunded and Commission refunded. Thanks to them an order can move to a "Return completed" status only once the money has actually gone back.

The total value of credit notes is visible in Statistics as a separate metric.