Return reasons and the buyer return form

Return settings live in Orders → Settings → Returns.

Return reasons

The list of reasons the buyer picks from. Each reason has a type, and the type decides the nature of the case:

• Return — goods come back, money goes back (for example "did not like the purchase", "too big", "damaged goods").
• Exchange — the customer gets another piece (for example "problem during transport").
• Repair — a service complaint.

The list can be extended freely with the Add new button. It is worth matching reasons to what you actually sell — they produce the most practical statistic of all: why goods come back.

Return forms

The form is the page the buyer fills in. Templates are assigned to order sources, so an Allegro customer can see a different form from a shop customer.

An important rule: the template covering all sources is used when no other active template matches the order — and only one such template can be active.

You insert the form link in an e-mail template with the [link_formularza_zwrotu] placeholder, and the summary link with [link_portalu_klienta].